For purchases made from 1byone
- To receive the 90-day refund guarantee, you are responsible for the cost of shipping the product back to us as long as it’s not a quality-related issue.
- Warranty-related shipping costs are only covered in the country of purchase. If outside the country of purchase, you can either pay the return shipping cost or receive a 50% refund of the item’s purchase price.
- If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return.
- For warranty details on our cases and screen protectors, please refer to the product’s detail page.
For purchases not made from 1byone
Please contact the retailer you purchased from. Our returns and exchange service is limited to all purchases made directly from 1Byone. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of 1Byone products is prohibited.)
Phone: 1-(909)-391-3888 1-(909)-923-8883 Mon - Fri 9:00am - 5:30pm (PST)
Support online :www.1byone.com/support