For purchases made from 1byone

30-day refund guarantee for any reason
For 30 days after the date of purchase, just return your undamaged 1byone product and receive a full refund for ANY reason.

12-month warranty for quality-related issues
At 1byone, we believe in our products. That's why we back them all with a 12-month warranty and provide friendly, easy-to-reach support.

Reminder: Be sure to use your product as directed.

24 hour customer service
Not sure how to get your 1byone product to work properly? Contact our world-class, friendly support team for quick solutions.

Limitations and notes
  • To receive the 90-day refund guarantee, you are responsible for the cost of shipping the product back to us as long as it’s not a quality-related issue.
  • Warranty-related shipping costs are only covered in the country of purchase. If outside the country of purchase, you can either pay the return shipping cost or receive a 50% refund of the item’s purchase price.
  • If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return.
  • For warranty details on our cases and screen protectors, please refer to the product’s detail page.

Friendly reminder: When contacting us for help, be sure to have your 1byone product handy for troubleshooting!

For purchases not made from 1byone

Please contact the retailer you purchased from. Our returns and exchange service is limited to all purchases made directly from 1Byone. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of 1Byone products is prohibited.)

Contact us

Email: ushelp@1byone.com
Phone: 1-(909)-391-3888 1-(909)-923-8883 Mon - Fri 9:00am - 5:30pm (PST)
Support online :www.1byone.com/support 
Copyright © 2018 1byone, Inc. All rights reserved.